I cancelled my insurance policy 2 days prior to the old one expiring, i appreciated that the process had already begun and the money had been taken from my account, i was informed that for the money to be returned to my account it would take 3-5 working days - after 2 weeks and 3 days the money had not been returned so i called again on 07/12 speaking to Alan Balner who guaranteed again it would be returned within 3-5 working days - i am now on hold again (09/01) waiting to 'Rebecca' to speak with the finance dept. She has come back again informing me that my money (£413.62) will be back with me in 3-5 working days - She would also not provide me with her surname so unsure how many Rebeccas work there. I would 100% not advise anyone - even someone i disliked to have any dealings with First Alternative and i certainly will not have any future dealings with this company.