Confused.com and Compare the Market should be ashamed of doing business with these cowboys. Phone waiting times on the Customer Service line are, without exaggerating, hours. I spent upwards of 4 hours on hold in one day. Emails go either bounce back as undelivered or just simply go unanswered. Interestingly you get through immediately when you try to get a new quote... They send you emails from 'customer.services@...' which then bounce back as undelivered. The communications are a mix of Ladybird, Fresh and First so it is unclear who you are insured with or how to contact them. The online document portal is as useful as a chocolate teapot with no way to view the documents you have uploaded should you need them later. Your password seems to not be saved and so you must re-register every time you log in. The 'system upgrade' that was due to complete in 3 days took closer to 10 and meant I nearly had my new insurance policy cancelled since they were unable to provide the documents they're legally required to provide. Sending these documents as standard when a policy ends would negate this issue. While COVID has made things harder, it's been more than a year now. It's not COVID's fault 14 months later, that's poor management. I feel sorry for the staff picking up the slack of the company not hiring sufficient resources. I dread to think how abysmal they would be to deal with in the event of a claim and would strongly advise everyone to give these con artists a wide berth. Absolutely one of the worst insurance companies I have ever dealt with and wouldn't recommend them to anyone except the FCA and the Financial Ombudsman