What went wrong! The question should be what went right!! Nothing, absolutely nothing. From 1st taking out insurance with them, and supplying them with the correct documents they requested within the required time frame, they then continued to hound me saying i hadn't sent them the information threatening to cancel my insurance. One year on, and yes you guessed it, trying to get proof of your no claims bonus is impossible, with new insurers now threatening to cancel my new policy the temptation to drive to their offices with 10 litres of petrol strapped to my waist is becoming ever more tempting as a last resort as my brain is going to explode from frustration, having to keep writing down everyone's name date & time i spoke to them, and getting nowhere fast. Did i forget to mention they wanted to increase the premium almost two fold (that's £1,000 extra), as they were no longer covering my class of vehicle "as it has 7 seats" (2 fold downs), bit bizarre as it's the same car, and more sensible than a two door sporty racer!!!