They charge up to a maximum admin fee of £85.00 plus a 20% load on any premium the underwriter may charge. When asking why they have a 'maximum' fee they explain well its between £30.00 and £85.00 - who decides who gets charged what? When complaining about the fee and asking exactly what they charges they incur to justify this fee you are just lied to - told they need to update the MID (they are a broker so it would actually be the underwriter who does this) when questioning their agents they just stutter with their responses and today I was just cut off chat when she couldn't answer them. Will be reporting this to LV directly as I am sure they don't want this farce of a broker insuring on their panel