Hi Everybody, just to update you on the conduct of Flux Direct so far.
If you read my previous review you will find what a nightmare they have been.
WELL....... it gets better!
I received an email on 31st July basically saying I have 7 days notice to either pay the amount in full or to find insurance elsewhere as my loan with the third party has not been approved with no reasons given.
Quite frankly I was sick to death of them so I thought i'll just pay whatever the cancellation fee is and be done with them but no!
FluxDirect being FluxDirect who seem to be the experts in fleecing people told me that to cancel my policy within 7 days I MUST PAY THE OUTSTANDING AMOUNT WHICH IS ALMOST £1400!!! There was no negotiation on this at all.
The customer service advisor then told me if I send another proof of address that they will overturn the cancellation and reinstate the direct debit in order to continue the policy as normal. I just sent them a letter a proof of address letter I got from the bank which is what they asked for along with an extra proof of address letter from TV licensing along with a copy of Council Tax, Water Bill and driving license that I have already sent them.
Lets see what they say next time and i'll keep you posted on here.
9 years ago
Flux Direct has a
2.7
average rating
from
334
reviews
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