I'd echo every other negative review on here. Terrible, rude obnoxious company who seem to make their money cancelling policies rather than investing in any kind of service. The issue isn't with trying to claim, it's just in their constant demands for paperwork - they don't accept certain utility bills, the pictures you have sent are unclear etc etc until they then inform you the policy is cancelled & provide a huge bill for the pleasure. I'm also complaining to the ombudsman & would recommend everyone with a bad experience with them does the same. Even if they weasel out of the complaint it still costs THEM £600 which is charged by the ombudsman ???????????? Avoid like the plague