Shocking service. Took out a policy last week to start 10 April. Today I get an email telling me to phone straight away and within 2 working days otherwise policy would be cancelled. The lady on the phone who picked up had a serious attitude problem, I was subjected to a Spanish Inquisition, asked me why they had an old address on record! errr because I had moved! They had an old job I used to do and wanted to know why I had said I was retired errrrrrrrrr because I am retired now. They used information I never provided and all the information I did provide was TRUE. Why they had a outdated information is anyone's guess. After waiting for another 10 minutes I was told all was OK with the information I had provided, which was what information I provided in the first place and to send then 1. Copy of driving licence, 2. Copy of no claims and 3. Colour photo of my car in the garage. I have no issues with 1 and 2, but a colour photo of the car in the garage, come on! I then said due to the attitude I no longer wished to deal with them, I was then told no problems it will cost me £60 to cancel a policy that doesn't start for two weeks. In over 38 years of taking out Insurance I have never ever been dealt with in such a brash and totally unfriendly manner. I have paid the £60 because if they are going to deal with me this way as a new customer then god help me should I need to make a claim. Be warned folks, stay away from this company that entraps with low quotes. Flux if you are reading this: I am a CUSTOMER NOT a possible criminal.