Was passed around from department to department and all I had intended to do was change my car. After being quoted £1000 I had phoned up to buy that policy however, their systems were down for a weekend so no car. I eventually got through the following week and they told me they could not honour the policy as it was a fault with GoCompare (I said that I brought the car in 2016 and it reached their system as 2014 for some reason) and said that I would have to cancel my existing policy (losing 7 months no claims and £100s) and to take out a new one that would now have to be £1900. After much thought I phoned back and asked about that policy which in 10 minutes time increased to £2300. Needless to say the staff who repeatedly said 'That's not my department' were little to no help at all. Long story short, I am now with 'esure' who were much cheaper with an excellent service. Avoid these messers at all cost, even if it looks like a good deal, it's not worth the headache.