like many of your former customers,when you accepted my fee and agreed my insurance,i thought great,thats that sorted.not knowing that I would then be required to sign afidavits that I had a garage and that I would lock my car in it,you asked me for photos both sides of my driving lic etc,etc, I have been driving over 40 years and 10yrs ncb.i decided not to continue with your company as my insurance didn't start until 28th jan. you took my payment 11thjan ,I cancelled on the 13th over the phone.and was told it would cost me£50, I commented its a rip off,and was asked if I read the small print,and was told you would reduce it to £30.which you have taken// I am 78yrs old and never had the misfortune of dealing with people like yourselves. and I have now insured with a slightly more expensive company,online in 15mins. a lesson learned//