AVOID, AVOID, AVOID!! My 17 year old Daughter took out a learner policy with them and when she passed her test had to pay £155 for the privilege of cancelling. Horrendous, aggressive customer service representatives. His name was Stuart apparently (he refused to tell me his name for about 15 minutes). I made a complaint and had random figures that meany nothing to me. It is complete extortion and daylight robbery!!! They took the direct debit payment then sent my 17 year old daughter a "lovely" email stating she owed £85 and if it wasn't paid within 10 days they would send a debt collector! She is under age for credit and the credit agreement is in my name and how disgraceful to treat a young girl this way. If they had informed of how to pay the extra £85 I would have done so. The email I had told me to continue with the DD as agreed and no mention that I had to pay within 10 days. BE CAREFUL WHAT YOU SIGN UP TO!!! "Stuart" kindly informed me it's my own fault as I took the online policy and should understand what i'm signing up to. I have cancelled with other insurance companies in the past and just paid the usual £30 cancellation fee. DISGRACEFUL!!!