I am in the process of making a claim for repair to my vehicle which was straightforward until you have a query. Like can I get the tyre repaired locally. I was unable to speak to any one except 'live chat, to a call centre far away who were unable to help or make any decisions. Further the only repair garage offered was 1 hr away. I cannot believe in a large city like Bristol you havent got appointed repairers. They say you never know how good a car insurance company is until you make a claim. I will not be renewing this policy. Oh and I have just heard from The garage that they cannot repair the vehicle until 5th May the incident happened on the 26th March 6 weeks!