The one thing that holds this company back is the inability to contact them regarding new quotes or changing your current quote. At various times througout the last few months I have tried changing my policy to suit a new car, at times the online service wouldn't let me do what I was asking for, I wouldn't mind this as much if there was a number to call and talk to an actual human being about the problem. Unfortunately this insurance company does not offer this service therefore resulting in prompting me to think of venturing elsewhere when it comes to my renewal.