What went wrong? Where do I start?? Ok the year we had our 'fun car' insured with them was good no hassle. But then went massively down hill!! I received an email saying I owed them £706.58 so myself and my partner were like umm WHAT? Apparently they sent me an email saying there were going to auto renew our policy. But I did not recive this email. Apparently according to them I did and I read it. The guy on the phone was nice and helpful but via email was shocking. Wanting proof that the car had been SORN. TBH it's upto us what we do with the car or if we choose to insure it elsewhere. How nosey. And as soon as I started sticking up for myself they tried charging me. Baring in mind no money had been taken by them so no refund was needed. Was just hassle for days on end. So I searched on the Internet. You do not legally have to give any proof to any insurance company showing if the car was SORN/ Insured elsewhere. I am totally disgusted with the customer service provided. Nothing was strIght forward never answered my question as to why they need to know. Will NOT be using again or referring a friend to them!! AVOID AT ALL COST!!!!!