My car was hit whilst parked outside my property overnight by a stolen vehicle. The police attended & supplied a crime number from which GA could obtain all the relevant details for the other vehicle / owners insurance as verified by North Yorkshire police, BUT GA couldnt be bothered to obtain this information from the police & claim through the other parties insurance, & decided themselves that it was easier to put the claim against MY insurance! I raised a complaint with GA after ringing NY Police to verify that the information was available to GA, but received a call from GA yesterday stating that ‘they will not be looking into my complaint any further as they have done nothing wrong & as they have no info. regarding the other vehicle it will be fault (claim) on my part. I asked if they had been in touch with police-- GA said they had last Thursday and as of now had no response’ AVOID THIS COMPANY LIKE THE PLAGUE - THEY DON’T WANT TO DO THEIR JOB OR SPEND ANY TIME CHASING INFORMATION WHEN IT COMES TO NON FAULT INCIDENTS & WILL SIMPLY CHARGE IT TO YOUR OWN POLICY & EXCESS, & THEN CHARGE YOU EXTRA FOR THE PRIVILEGE FOR THEM NOT DOING THEIR JOBS WHEN YOU RENEW YOUR POLICY!