I emailed General Accident on Tuesday 2nd July about an issue I was having with my telematics. My telematics device is recording that I am speeding on the majority of my journeys when I am definitely not. I have had several emails warning me about speeding hence the original email and I checked my scores. I also had a warning about ‘excessive speeding’ by going over 45 in a 30 but I am not speeding and definitely not by that much. I have had the same box and policy for nearly three years now but never had a problem until recently. I received a reply the same day which insinuated that the employee didn’t read my description of the problem properly as they had asked for a date and time of the journey and so I explained further my problem which is that its not one journey it seems to be the majority. I then received an automated email stating it could be 24-48 hours or longer if it’s more complex so I assumed it was more complex and they were figuring out possible causes as 48 hrs would have taken me to Thursday 4th July in the afternoon. I checked what the automated email had said on Monday 8th July because I was going to email again to chase it up but didn't want to put my case to the back of the pile as I know re-emailing some companies means this happens so I held on waiting on a reply, taking into account it had also been the weekend. This automated email stated 'We aim to respond to your email within 24 hours and so kindly ask for you to not send us another email as it may delay our response time.'. On the 9th July I received an email stating that my policy will be cancelled in 7 days due to excessive speeding which I haven’t done. I expressed on the 2nd July that my worry was the policy being cancelled when I am not doing anything wrong yet this is what has happened. There is no phone number to ring in such case which things 10x harder and more distressing. This is causing an emotional and financial distress. I received an email stating 'As you can see the warning speed, this is where you were speeding. 53.25431 -0.53556 18/06/2024  53.25458 -0.5173 A15 54 30.'. I then replied 'Those two locations take me to the same stretch of the A15 which is on Lincoln eastern bypass, is that right? Also, are you saying in this email I did 54 in a 30mph?' as the way that the email was wrote wasn't clear. I, again, didn't receive a reply other than the automated one saying they will get back to me in 24 hours which didn't happen. I then put in a complaint on Sunday 14th July explaining everything that had happened in which I received the same automated reply of 'We aim to respond to your email within 24 hours' until 18th July when they replied and confirmed that the telematics device is recording data correctly so they were going to go ahead and cancel my policy on the 25th July. In my cancellation letter it states that my policy was cancelled due to 'excessive speeding' and outlines that it is because I did over 45mph in a 30mph zone. I am still 100% sure I did not do this. The coordinates that they provided me both take me to the same stretch of A15 which forms part of the Lincoln Eastern Bypass which is a 60mph zone as indicated by National Speed Limit signs. The road is also a single carriage way therefore indicates it is a 60mph zone and I was under the speed limit by doing 54mph as recorded by the device. The original problem was that my box was saying that I was speeding on the majority of my journeys when I wasn’t. What the problem might be I do not know but I contacted General Accident in order to resolve it so my policy didn't get cancelled and, ultimately, that's what's happened. I even have videos from google maps of the coordinates and proof of speed limit signs but they have just ignored it. Throughout this whole ordeal they have not once read an email correctly or explained/proven how the box was recording correctly when I was telling them it wasn’t. If I am going out of my way to tell you it’s not recording speed right then I’m not going to be lying!! I also had to deal with them earlier in the year about an incident that wasn’t my fault. They were very confusing on the phone, back tracking what they were saying and just seemed they didn’t know what they were talking about. This is all a shame because this was my third year with them and I’d had no problems before.