Avoid this company at all costs. I had to make a claim. Someone had lost control of their car and struck my (parked) car, writing it off. In other words, it was a "no fault" claim. I had to virtually do all of the handling myself, from the hire car people, the recovery firm, the salvage agents and the solicitors firm. Virtually no communication or co-ordination from GA during the claims process. When I complained, they offered me a paltry £80 compensation. Then, when the renewal became due, they put up my premium by 54%. When I phoned them to enquire why there was such a large increase (bearing in mind that they would have been able to recover all of their costs from the other insurer), they wouldn't even offer me an explanation and their agent seemed to be reading from a pre-prepared "dummy sheet", saying they couldn't price match, market conditions etc. etc. - the usual rubbish. I moved both my insurance, and my partner's car insurance (also with GA) a few weeks later at the renewal. Once again, AVOID AT ALL COSTS.