I have lost several hours searching for a General Accident phone no. that works, waiting on hold and being told repeatedly that General Accident has a 'host' of internet options instead of calling them, ie. being put on hold for 25-30 minutes. I wanted to make changes to my policy and couldn't drive my new car until I sorted it out. I was told to do this through their website because if the person I was talking to did it it would cost £33.00. I wonder how many people just give up on contacting General Accident and either don't use their vehicle or drive it without insurance anyway. In my opinion this poor service only increases profits. They clearly don't care about their customers.