The quote I received was £150 cheaper than I was paying at the time so decided to switch. Setting up the insurance was reasonably easy, although I did have some difficulties uploading my NCD. I changed cars partway through the policy, there was no admin fee to do this (previous insurer charges me £50) which was good, and one of the reasons I was drawn to this insurer initially. However I soon discovered I was unable to view my policy or make changes from the app (which is how i am supposed to amend my policy details). I had to make contact with general accident by email and wait for their response (advised within 24 hours). There is no telephone number for enquiries, only to make a claim. It took 3 days to sort this very simple issue which meant I had to take out temp insurance at a cost of £30 for 24 hours, only for the issue to still not be resolved leaving me unable to drive to work one day as temp insurance expired and i had still not received a response from GA so I was unsure if I was insured to drive or not. GA did reimburse me the £30 paid for temp insurance after I put in a complaint but the whole experience was unsatisfactory, frustrating and upsetting. I was. Ontactex with a renewal email, just a few days before my renewal was due, I was on holiday at the time and my renewal date was also during my holiday. The renewal figure was £90 increase on the previous year (granted, I had upgraded my car from the previous policy) and £50+ more expensive than other insurers (with better levels of cover). I contacted GA to advise and their response was 'this is the price, take it or cancel your policy. Here is how to cancel...' so I have changed insurers. Folllowing the detailled instructions to cancel the automatic renewal of my policy (whilst making sure the policy wasn't cancelled with immediate effect) GA went ahead an cancelled my policy anyway leaving my car uninsured for 24 hours, I was abroad at the time but not sure if this makes things better or worse. Needless to say, the £0 admin fee and initial competitively priced policy are not worth being left uninsured on 2 seperate occasions and the lack of contact from this insurer.