website would not recognise my user name or password. Want to change my car but cannot get cover note as no telephone number for General accident. sent email but they can take 24/48 for a reply. Not much good when you have been given time to collect new car within 24hrs. Tried Aviva as General Accident belong to them but they could not advise anything. This whole website only service is ridiculous if there is no emergency number to use when website fails. Have been sent emails from general accident so why they can't recognise my email when I want to log in is beyond me. just getting so annoyed and frustrated. Will not be buying insurance from them ever again. If I do not hear back today I will have to try a new Insurer and then how do I cancel General accident as everything online.