I think the General Accident online policy is excellent and a positive development in the usually conformist car insurance industry. I own several older cars and in the past, transferring insurance has been an expensive procedure with admin. fees. General Accident gives me complete access to my car policies so I can quickly transfer insurance without, or at minimal cost. My only criticisms are that being an online policy, talking to someone isn't easy after the brief introductory 'phone contact provided' period. Also, customer support for a problem with a renewal notification blocking my policy details prevented online access and I couldn't insure a vehicle when I needed to. This was not dealt with effectively until a manager intervened. If it wasn't for these relatively minor issues, General Accident would get 5 stars.