Its a shame you cant leave 0 stars unbelievable, but at least I found that out before my policy started and cancelled. I wont bore you with the details but as others have said you can not speak to a real person and I suspect its overseas handling the email as they could not read a renewal notice from my current insurers correctly. I would GO ELSE WHERE AT ANY COST, wasted half a day dealing with a load of Idiots or perhaps one really good idiot via email. I will say that at least they did reply to the e mails which I suppose qualifies for one star. I do hope their managers look at this at at the very least thrash them within an inch of their lives.