I will NEVER renew or recommend anyone to general accident. Been with them 2 years and never claimed. However, im in a non fault claim and 3rd party dealing with all my claim car and personal injury. I have been trying to change my policy, amend my policy, and take out gap insurance, plus ask about legal protection. I tried to do on line but does not give options , quotes etc. Or answer 2 questions so i asked for a call . The reply was if i want a call to discuss my policy then i will be charged administration fee. .how do they get away with this. Im 5 days off getting my new car i fear i will get nowhere. I cant talk to a pc . I need a human being to go tho options. My advice STAY CLEAR of this company . Never again will i use