I’m not sure what Gladiator have done with their customer service area, probably outsourced abroad. My husband went through his endorsements, with a person that could barely speak English, for over half an hour in August. We received an aggressive letter last week advising that they cannot provide a quotation as they don’t have an updated record of endorsements and we won’t be insured from 23 Jan. I also spoke with somebody that couldn’t speak English who messed up my policy. When customer service was done in-house Gladiator were brilliant. We don’t have the time or energy with these exasperating phone conversations. It’s all gone horribly wrong. I sent a complaint form 2 days ago - heard nothing.