took out insurance last year. sold vehicle. phoned to cancel . they then charged me a 'cancellation fee' of 70 quid . just happens to be the amount that i would have paid for my vehicle if i had still got it . complained on phone to them and they just asked for the money. told them to wait !. so they said i had 7days or baliff letters . so i waited . went online to pay after 14 days but online system failure on their website. phoned up and waited and waited and put phone down . done a call back . requested they call me at five pm . they phoned 7.30. told them i could not pay at that time offered to post a cheque but they refused .told them ring me back at five next day. 7pm they ring again so i thought sod you i not answer . went online to pay and payment system not working . so i still owe them . direct debit cancelled by them so they can not take money that way . rip off and s**t customer service ,, will never deal again and i make sure my friends not either.