My car was stolen on August 19th. 21 days on from the incident and I have had barely any correspondence from gladiator. On Monday 10th September I was made aware that the hire car I had paid for needed to be picked up on the 11th September. This gave me less than 24 hours notice to sort my circumstances out. I called gladiator twice on Monday 10th requesting a call back as to why I was going to be left without a vehicle when they had not processed my claim fully. No call back was received which led to me chasing gladiator off my own back on the Tuesday. The only coresspondance I had received was an email on Monday 10th to say that they would be sending an investigator out to take a written statement from me, the email also stated that the investigator would be in touch “soon”, giving me no more of an idea of how long this process would take to conclude. Having had my car stolen 21 days ago and the company having a policy of only hiring cars for 21 days it seems diabolical to me that they would not proceed through the process more urgently. Having paid a full years insurance I feel totally let down that I am left without transport which means I can not work. After speaking to gladiator throughout the day on 11th September nothing was concluded, no time frame given and most of all no empathy towards my situation. Had I been kept more in formed with the goings on instead of not hearing a single thing from gladiator over a two and a half week period I could of planned things better. On top of this they didn’t even have the dates correct for when the hire car should be returned and it is still sitting on my drive way! The way that the policies are played out when you need to use your insurance in horrific circumstances is disgusting and quite frankly causes their customers to feel very let down. This is the first time I have ever seen an insurance company deal with a situation so badly when the insurance company should be there to help their customers through out! I would never use them again for insurance and would advise others not to.