I ve been a loyal customer for over 30 years. Opened an account for my daughter online so she can have a card to shop for me as shops are not accepting cash. I had to go to the branch with ID to be told they won’t accept anything we took with us. Went back to find them closed. Returned a third time for them to refuse the ID as my daughter has to be there. No compassion, no attempt to compromise or find a solution just simply- well she can’t have an account then. They fell over themselves to offer us a mortgage just a few weeks prior. There were no ‘restrictions’ then and solutions were found on that occasion. Went online tonight with a different bank. Signed up, rang them, explained my difficulty with out of date passport. They worked with me to find a solution. I scanned the documents and that’s the account opened. 30 minutes and I have no banking history with them. 2 months I tried to open an account with Halifax. They are helpful to make a profitable sale and that is about it. I don’t usually like leaving negative reviews but after explaining my vulnerabilities and speaking to the complaints department they still claimed it wasn’t their problem.