I have had a major flooding in my kitchen,with one of the main hoses bursting and flooding the whole kitchen. I called Halifax emergency line at 12.15am and explained to them what had happened,and also added that we are a aged couple,I have severe arthritis and wife is on the vulnerable list from the NHS. We were promised all assistance asap,but we kept getting calls from the company meant to deal with the emergency with alot of excuses about finding an engineer,at about 20.30 a engineer came out without tools or parts, borrowed my tools and spares and put a blind on the hose to stop the leak. Promised to comeback first thing in the morning and complete the job. We are still waiting even after complaining to Halifax about after predicament at 0915am,but we are still waiting for a reponse. To add to what we going through for last 24 hrs as a retired couple of 68, we haven't been able to go to toilet or flush, No heating, no cooking, even to drinking water had to buy bottle water to drink,No bath,No washing of cutlery,all the used ones are beginning to smell.I hope that people reading this review don't touch Halifax insurance with a barge pole.