I had a car insurance quote thru GO Compare website. Clicked on buying it now then went through the payment section. Payment Unsuccessful, a message came up. Tried it with another Visa card, still, no luck tried with another bank card still no joy. I decided to ring Halifax Insurance tel number and quoting the Reference number, She took all the card details still no luck. I decided to ring my bank, who advised me that there is no STOP on my account and the payment should be cleared without any problems. All my 3 Banks had sufficient funds available to clear the payment. After making at least 7 attempts, Halifax Insurance agent tells me that they will not be able to insure as more than required attempts have been made. I am free to go to any other insurance company.
I went to the Bank of Scotland who comes under the same banking Group (Lloyds Banking Group), and the payment cleared on the first attempt.
Halifax should have made the effort to look into their payment system and establish if there is any problem with their system rather than blaming me. In fact, my bank was holding on one phone while I was on another phone with Halifax, but after 30 minutes they decided that they can not hold any longer.
All this saga took me nearly three hours which should have been the most 20 minutes.
6 years ago
Halifax Insurance has a
2.7
average rating
from
447
reviews
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