Awful company, the worst of the worst. My wife lost a 9 carat gold and diamond watch. The watch was no longer available new, only second hand. The value of this was set at £595. The policy says "new for old" however the tiny small print says when the product is no longer available they'll only pay out on the second hand value or nearest equivalent. So they have got out of paying new (where can you get a 9 carat diamond watch for £595!!) Its a minimum of £1500 for a new such watch. We've been well and truly stitched up - this will apply to lots of items - whenever these items are no longer made, they'll just offer you peanuts as second hand value not "NEW FOR OLD" at all. Beware and AVOID this company AT ALL COSTS