Have had to contact Halifax emergency service twice now. On both occasions I had to call them back to find out what was going on and if they would be sending someone to check my leaking roof. On the first occasion the roofer showed up two days later in skinny jeans and leather loafers - It was evident that he had no intentions of doing any fixtures to a leaking roof. Today (16/2/2020) I contacted the emergency helpline at 8.30am as a pipe/gutter was leaking in my bedroom - They said due to the bad weather it may take 3 days for someone to come out but they will let me know. I had to call them back at 9.30am and then 11.30am to be put on hold for over 20 mins each time and then be told they are still trying to get someone out and that they will keep in contact with me throughout the day. It is now 19:50 and I haven't heard anything! What i'm getting at is this is terrible and I should have never purchased Halifax's emergency cover as they are clearly not equipped to deal with emergency's. I had to call a friend to try and stop the leaking! Halifax is the worst home insurer I've ever had by far! Bunch of cowboys! Privilege and More Than insurance treated me much better! Their emergency cover meant just that - An emergency! Don't be fooled or sucked in by the name (Halifax) like I was - they are pathetic thieves! Cant wait to go back to a more reputable insurance company! I would rate them ZERO stars! They are beyond ridiculous!