Rang the emergency home insurance twice. Told them I thought I has a leak in the loft (water on bedroom ceiling) I got told to go into the loft and look? I had to get a family member to go into the loft, he couldnt identify any leaks from tank or pipes. He went outside and said the roof could be letting rain water in hence wet ceiling (near chimney) I rang the insurance company back explained again what had happened and what family member had found. I got put on hold so she could speak to supervisor "erm hello you are all working from home!!!" Only to be told my insurance doesnt cover that part of the roof? When infact the only exclusion on the policy are flat roofs (its not flat roof) and shared roof (its not shared roof either) So I have now put complaint in and will take this further after reading other comments where they have acknoweldged roof issues!!