Fire on Sat that destroyed my kennels completely rang on Sat told no emergency cover but took my details a guy rang on Mon saying an advisor would be appointed and a company sent out to look at the damage . On Wed a guy came from a company that deals with home fires and took a video kept saying this rook needs to come down lol the whole thing needs taken down its dangerous now need to wait till someone else comes out from the correct company to see it and still no advisor been appointed rang this morning and was told that it can take up to 5 days for this to happen rubbish service