Outrageous customer service. I had an accident and caused damage. Call handler stated she didn't beleive my story and would have to send out an independent assessor. WTF? Nit even a huge claim. All they have done is utterly upset me, been in tears are being essentially labeled a scammer. Having a disability isn't fun and I always thought having insurance was a safety net. So much for my GP's suggesting of doing some painting at home. Having to wait another two weeks b fore someone can attend to do their forensic investigation on whether I'm just a liar or not. Disgraceful and they should be utterly ashamed. I would never recommend them, ever.