Absolutely horrendous, do not use them for buildings and contents insurance. Had a leak from the upstairs bathroom the leaked through the ceiling downstairs, which also bowed the door downstairs and ruined the carpets upstairs on landing and bedroom, we took photos of all the damage and luckily had a dehumidifier we could use until they got someone out. A guy came out to asses the damage and they have just phoned me and said that the ceiling is not covered as they think that there was previous damage, they forgot to put any details of the door and as we havent kept the wet stinking carpet that would not be covered. Have used other companies before and they are so much more professional and helpful.