Had leak from behind my shower during lockdown that flooded my bathroom. As I count get anyone out due to lockdown I isolated the shower and let the room dry out, whilst drying out the skirting boards rotted, plaster board began breaking away and tiles started to bulge and blow outwards. I contacted a plumber who quoted me £2,800 to fix and confirmed the leak. Started a claim with Halifax and they sent someone out whilst I was out and wife was in, he took some pics and left. I then had a call from Halifax saying the tiles were damaged and that’s why the flood happened and it’s happened over a long time! I said the flood caused the tile damage not the other way round as if explained in the initial claim with photos. They didn’t reply with any comeback and just closed the case, from the first conversation they pushed the agenda that grout and sealant wouldn’t be covered and it wasn’t until after my experience that I realised they were going to go down this road all along. I’d avoid Halifax like the plague