Home Emergency Cover - paid for this for over 5 years now and only had one call out before for plumbing and that was a good service. However, this time 7th October took me ages to get through to book a call out for a heating problem. First time held on over 45 minutes, I had no heating and no hot water for 3 days. they sent a heating engineer out 3 days later, they repaired it but only lasted 2 days then faulty again. Held on once again to Halifax Home Emergency for 40 minutes, sent an engineer the next day but my heating system needed a new part - still waiting for this 3 days later - No heating and no hot water no call from the heating company !!! not impressed, they are using companies that are a waste of time and not willing to help with a home emergency problem quick enough !!! no customer service whatsoever !!! Halifax you are failing :( not a happy customer.