I took cover out for my Weimaraner when she was a puppy. After 1 year I renewed the insurance, at which point the admin team made the mistake of cancelling the first years cover and taking out a second year on a separate cover. When she needed cover for a blood test, the helpucover refused to cover the test and then proceed to add 4 conditions to her insurance policy! When I tried to explain the situation, I was fobbed off with rude staff. Even after having a conversation with my vet, where she stated that the conditions they had put on her insurance policy were completely incorrect and they had misinterpreted everything which was stated in the vet records, they still refused to remove the conditions. Please can I note that these 'conditions' stemmed from her biting her paw! She apparently has fore leg, hind leg and skin conditions! These types of insurance companies put veterinary practice into very hard situations where vets don't like to write anything on their vets records because insurance companies hold this against you! Please do not use this company; what comes across as being cheap at first glance is not! Cheap service is bad service!