Having been a loyal customer with Hughes for over thirty years, I cancelled my motor policy after my car broke down and was sent for scrappage. I was not in a position to acquire a replacement vehicle and renew my policy within the stipulated seven day period. Hughes then advised me that I was liable for a cancellation fee of £98, and they followed this up with the threat of a referral to a debt collection agency, a touching thank-you after thirty years as a loyal customer. To my huge relief I've now managed to extricate myself from this company, having nonetheless been relieved of an extortionate sum just to close my policy. Having complained, I was told in summary that Hughes were very sorry but that's just how it is.