Getting my no claims discount to this provider was a nightmare. I sent my old docs via a PDF and this was not good enough, even though it had the relevant information on it. The provider kept saying they would cancel my insurance if they didn't receive a letter headed copy of my NCB from the previous insurer which I was awaiting from my previous insurer. The document that my previous insurer sent which I forwarded on and was accepted, had all the same information as the one I'd already sent? All in all quite a stressful experience. All though price does come into it, next time I come to renew if there's another provider that's a little more expensive I would chose them over my current one.