It is impossible to get through to this company on the phone. I have been trying at different times for two days. After waiting half an hour, I gave up. We have used this company for the last two years with no problems, so we are now wondering if they actually still exist. I just wanted a holiday insurance quote. We are now going to look elsewhere, as even if we did manage to take out an insurance policy with them, what are the chances of them answering the phone if urgently needed? They have lost two customers, we won't be bothering with them again. I would have tried the online page but it is not user-friendly, and I prefer to speak to a human being. But there aren't any. So go elsewhere!