I made a claim as I was involved in a car accident, they are so unhelpful! I chose to go through their chosen garage for the repairs and was quoted near £4,000.00 for basically a new bumper! I am left without a car! and still waiting to hear back from them after finding a garage myself who would do the work for over half the price they were looking for! When I last called to speak to them I was on hold for 1.5 hours before a very rude man answered me who told me I shouldn't have claimed in the first place! Its been two weeks since this all happened and its been horrible and they have helped in no way, if anything made the whole experience worse! Oh and to top it all off, My renewal was due so I rang for a quote as i always do and they wanted to whack £400 extra on because I have made a claim! Absolutely terrible company! Avoid at all cost!