If the app could allow to give -0 I was going to put that. The insure box insurance is rubbish and I will not recommend anyone. Decided to change the insurance and they were refusing to give me my 9 year no claim. I had an accident this January in my street due to ice and the neighbours car door needed to be repaired. I reported the incident to the police and my insurance. They fixed the door. In this 10 years I has been with the insure box I had 1 clam of £2000. When I asked them the no claim no bonus 3 different customers services from the insurebox told me that if I cancelled my insurance I will left with 8 year no bonus unless if I wait until it expires in August then I will have 9 year no bonus or I should suspend the insurance and they will give me 8 year no bonus. I wanted to use the no claim no bonus and they asked me to pay £62 for me to get the proof to show my new insurance. They send me the letter and the letter had 3 claims on it instead of 1 claim. When confronted them they told me that there 3 customer services did a mistake telling you that you had 8 year no claim its actually 4 years. I asked them why I have been with you for nearly 10 years and had 1 claim. I did not get the straight answer. I took the letter they had sent me and sent it to my new insurance and explained everything to them. The new insurance called the insure box to comfirm and they were told the truth that I had 1 claim but on the letter they said 3 claims. My new insurance asked to cancel my insurance first with them so that they can proceed with them. After cancellation the insurance box asked me to pay another £89 and send me a letter to comfirm cancellation. To my big surprise they said now I had 0 clam bonus and 2 claims. My current insurance was confused same as me and they contacted them and asked they why 0 claim after I have called before and you comfirmed that my customer has 8 year no claim. They said it was mistake and it was sorted. My query is if you trained well your employers they should be no 4 mistakes unless they were taking advantage of me and taking my money for nothing. I felt like they were recist they know I'm black and my English is not that good but I know my right and I am intelligent. I will not recommend anyone to use The insure box and hope they won't do the same mistakes to others Thank you