My car was vandalised the 17th of February the police had been called provided me with a crime number which I provided to insure the box. As this was not my fault I excepted not to loose my no claims that was refused. They took a few days to pick the car up while it rained each day. I called the company a week later for an update my car was still with the recovery firm in a yard uncovered in my town so the damage just got worse. I asked if they would supply me with a curtesy car as my disabled son was due mri and ct scans I was refused. Asked when I could expect some answers all I was told it was out of there hands I was with this company for two years with a black box and two years no claims which they took from me I was willing to renew as my policy which was due 24th April I have now cancelled my auto renewal and will never use them again my car would of been able to have been repaired I was told initially. Three weeks later with no form of transport I called again which they told me the engineer has still not looked at it. I finally received a total loss which they under valued it I had to pay the excess also which will be taken from my settlement I asked as a token of good will would they wave the excess which they refused. I have never been so let down by a company. One good thing is the call center who was polite knolageable but the policy's dictated which tide there hands. The call centre is to good for this company who discriminate against disabled people. You would expect them to move mountains for a disabled child but making money is to important. I hope your proud of your self's. Further to your reply it’s no point your insurance company is a joke the best thing about your company is your Newcastle call centre if you loose these your company would fold like a check book. Just please hurry with the settlement that I excepted on first offer as I can’t go with out a car any longer the car was insured for £5500 you given me £5250 ish minus £300 excess I’m left with £4900 odd I have seen cars going with more mileage same spec as mine going for £6500 I don’t want to fight no more as I need a car now. For anyone reading this review avoid this hatchet job of a company I will also be putting up reviews on Google and all other platforms as you can see I’m fuming asking me to stay in contact with via complaints all I did for weeks was complain and that got me nothing so thanks but no thanks. Date of experience: 18th February 2023Reference: 300049417