Do not trust this company at all! I had put a claim in 5 weeks ago and they told me they will come pick the car up in 2 days yet still after 1 month there’s been no contact or any communication. They have still not provided me with a courtesy car. When i call the office they get angry and shout at me saying it’s not their fault and this has made me feel like a customer not valued at all. It’s been more than 1 month of the accident and they do not care all. I have been paying insurance for and not used the car once. I have been travelling to work via bus but since West Midlands been having bus strikes I have to commute by taxi and it’s costing me an extraordinary amount just to get to work and back. This is completely horrendous and atrocious service and I’ve been left with no help and I’m so worried how I’m going to go another month paying for taxis. Don’t trust this company pay a little more go somewhere else