Sure, they give you cheap insurance, so they get a star for that. But trying to resolve any sort of issue is infuriating, it takes multiple attempts of getting past their AI chatbot redirecting you to actions you don't want just for the real support staff to direct you back to the chatbot. I've spent hours trying to ask what the price of changing to a specific car is IF I WAS TO CHANGE, and keep getting automatically sent to ACTUALLY change my car by both the chatbot and staff. IS IT SO DIFFICULT TO JUST GIVE ME A STRAIGHT ANSWER!? Black box was also fitted terribly but hey, if you don't care about either of those, the insurance is cheap.