Absolutely shocking experience with this insurer. Had a car accident where the third party accepted full liability after driving into the side of me. I was told I would have a courtesy car sorted. After a week of waiting with still no courtesy car, I was told that it was my responsibility to sort one out with a third-party! They do absolutely nothing to help you after you have a car accident. No phone updates, no e-mails, no nothing. And if you ring them up to enquire about something, you are met with holding times of up to 20 minutes and a person at the other end of the phone telling you that it's not their job to do anything for you. I will not be insuring with this company again and will be cancelling my policy after I receive my car back from the garage.