My daughter insured with this co. Had an accident another young driver drove into her at a junction. Police were called as other driver saying not their fault. Police confirmed other driver was at fault. We had to pay the £800 excess and then took months to sort out. Had to ring constantly. Each call taking at least 40 mins with all the waiting. They wd not do anything quickly and despite the police statement they wd not challenge the other side. Had to renew with them as when the date due came around the accident had still not been sorted. Then surprise surprise the claim was resolved and excess returned. Then took another few phone calls to get them to reduce the renewal price to take into account the no claims bonus that had been refused because of the accident. Very slow, uninterested and not a proactive bone in their body. As cancellation charges so high we stuck with them another year but will not renew again! Just don't bother!!