Ive just renewed with insure the box for the second year and had no issue with them. My first year i bought a car with tinted windows that i didnt disclose by accident and they allowed me to keep them and didnt cancel my insurance. The customer service has been very good with them making me aware of ways to lower my premium and trying to cater the insurance policy around me. I have not yet to make a claim to i cannot talk for how they are during this process but considering my insurance was 2100 last year with no claims to them get a renewal of 709 with 1 year no claims i'm delighted with. Just dont mess them about and actually abide by the insurance policy and youll be fine.