This insurance company is quite honestly the worst company by miles, I would steer well clear of these monkies. When speaking to an advisor about a claim, we were spoken to very rudely when complaining about the schocking level of service and the false time scales we had been given. Told that we would be given authority for repairs on Thursday, then Friday, now its monday and still nothing, instead a rude, unhelpful and quite frankly abismal advisor. When even submitting a claim, the advisor tried to put words into my mouth. Wen trying to use their online portal, the time for updates are appalling, mileage only update once per week and when organising extra miles, they are far over priced. All in all, I would strongly advise everyone steers well clear of these cowboys and their useless staff! Its so cheap for a reason!!!