Would be 0 stars if possible. Worst customer service dealings I’ve ever had. Had a car accident, had to log the claim 2 times as the idiots didn’t record the details correctly, first time I was told it was non fault 2nd time I was told it was fault. Had to fill in statement, they told me they would email me it in 10 mins, waiting for it to come through it never came, they rang me the next day to ask why I hadn’t completed it, so I had to tell them they hadn’t sent it! Sent it finally and then never heard back from them, made a complaint never heard back, rang up about complaint was told complaint team weren’t there they will call me tomorrow, no call came, rang again told the same thing, rang again a week later spoke to someone who said they thought they had responded and will personally get someone to call me back about the complaint, this never happened. Took the complaint to the ombudsman, company admitted they were wrong and offered £150, ombudsman rules they give me £200 within 4 weeks, that was 6 weeks ago and still nothing! AVOID AT ALL COSTS